Return & Refund Policy

Return Policy

We offer a 30-day return window. You have 30 days from the date of receipt to request a return.

Eligibility for Returns

To qualify for a return, your item must be in its original condition—unworn or unused, with tags, and in the original packaging. You will also need to provide the receipt or proof of purchase. Please note, return shipping costs are the buyer’s responsibility.

How to Start a Return

To begin the return process, please email us at ecopureultrasonicwash@gmail.com. Once your return request is approved, we’ll provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

 

Please be aware that shipping times may vary, as we ship and receive products globally. The duration of the return shipment depends on the shipping method and your location.

Processing Time

Once your return is received at our warehouse, we will process it within 2-5 business days. After processing, we’ll notify you and initiate your refund. Refunds are credited back to your original payment method, though your bank or credit card provider may require additional time to post the refund to your account.

For any return-related inquiries, feel free to contact us at ecopureultrasonicwash@gmail.com.

Incorrect Items Received

If you receive an item that is different from your order, contact us immediately at ecopureultrasonicwash@gmail.com. Please provide a photo of the incorrect item, and upon verification, we will send you the correct product at no additional cost. As a gesture of goodwill, you may keep the incorrect item.

Damaged or Defective Items

Please inspect your items upon arrival. If your order is damaged, defective, or incorrect, notify us within 30 days so we can resolve the issue promptly.

Exceptions

We do not accept returns on sale items or gift cards.

Exchanges

For faster service, we recommend returning the item you wish to exchange. Once your return is accepted, you can make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without explanation. Items must be returned in their original condition—unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed within 10 business days. Please note that your bank or credit card provider may require additional time to complete the refund. If you haven’t received your refund within 15 business days after approval, contact us at ecopureultrasonicwash@gmail.com